The CFPB Lists The Most Complained About Banks For 2017

The CFPB may be going through changes with the GOP Congress and the Trump Administration trying to dismantle it from within.

However, consumers love the agency and have no problem filing complaints about their banks and lenders.

LendEDU put together a list of banks that received the most consumer complaints in 2017. The site is an online marketplace for student loan refinancing.

The ranking is based on the number of complaints per billions of dollars in deposits.

Here are the top 10 banks with the highest level of complaints with the CFPB:

10. Bank of America 

Bank of America had 6.28 complaints per billion in deposits. The also bank improved five spots in its rank from last year. It received a total of 8,069 complaints with $1.28 trillion in deposits for 2017.

9. KeyCorp 

KeyCorp with 6.48 complaints per billion in deposits. Additionally, the bank fell nine spots in its rank from last year and received a total of 670 complaints with $103.45 billion in deposits.

8. Wells Fargo 

Scandal-plagued Wells Fargo in a surprising 8th place. The bank came in 8th with 6.48 complaints per billion in deposits. The bank also appears to have improved five spots in its rank from last year. It also only received a total of 8,465 complaints with $1.31 trillion in deposits. 

7. Comerica  

Midwest-based Comerica with 6.57 complaints per billion in deposits. The bank fell six spots in its rank from last year. The Midwest-based bank received a total of 380 complaints with $57.82 billion in deposits.

6. U.S. Bancorp 

U.S. Bancorp with 6.82 complaints per billion in deposits. The bank remained its same rank as last year, receiving a total of 2,338 complaints with $342.59 billion in deposits.

5. Citigroup 

Citigroup who owns Citbank and Citimortgage came in 5th with 6.85 complaints per billion in deposits. The bank improved three spots in its rank from last year, receiving a total of 6,600 complaints with $964.03 billion in deposits.

4. Fifth Third Bancorp 

Fifth Third Bancorp with 6.88 complaints per billion in deposits. The bank fell three spots in its rank from last year, receiving a total of 698 complaints with $101.45 billion in deposits.

3. Citizens Financial Group 

Citizens Financial Group with 6.91 complaints per billion in deposits. The bank fell five spots in its rank from last year, receiving a total of 782 complaints with $113.24 billion in deposits.

2. SunTrust Banks 

Suntrust Banks came in a surprising 2nd place with 7.12 complaints per billion in deposits. The bank fell five spots in its rank from last year, receiving a total of 1,159 complaints with $162.74 trillion in deposits.

1. TCF Financial Corp. 

Minneapolis based TCF was a big surprise. This medium-sized bank has a reputation for quality customer service. However, it remained the bank with the most complaints per billion in deposits, far outpacing all other banks with its 13.59 complaints. The bank received a total of 246 complaints for its $18.11 billion in deposits.