CFPB Accuses Comerica Bank Of Scamming Disabled And Elderly Direct Express Cardholders

The CFPB accuses Comerica Bank of bad customer service and charging illegal ATM fees who use the Direct Express card. Seniors and the disabled use the Direct Express card for federal benefits.

The Consumer Financial Protection Bureau filed a complaint last week against Comerica. The complaint filed in Federal Court in Texas accuses Comerica of systematically failing its 3.4 million Direct Express cardholders.

Last month, the federal government revoked its 16-year-old Direct Express contract with Comerica.

Comerica said it will continue to “vigorously defend our record as the financial agent for the Direct Deposit program.”