Feds Bitchslap Bank of America With $225 Million Fine. Feds Claim BofA Froze Prepaid Cards For People Seeking Jobless Benefits.
The Feds bitchslap Bank of America with a $225 million fine by Federal regulators. The government accused the bank of shortcomings in how they handled jobless benefits during the COVID-19 pandemic.
The OCC and CFPB accused Bank of America of improperly freezing prepaid cards for thousands of people who sought jobless benefits.
Bank of America contracted with a dozen states to administer prepaid jobless benefit debt cards. The bank had an automatic fraud filter for card holder accounts. As a result, system errors led to thousands of cardholders having their accounts improperly frozen.
Regulators also accused Bank of America of making it difficult for people to unfreeze their cards. As a result, this required people to spend hours on hold trying to solve the problem.
CFPB Director Rohit Chopra told the media:
Bank of America has shot back at the allegations. The bank says states were responsible for reviewing and approving applications. State were in charge of directing the company to issue payments.
Bank of America also said these transactions continued despite the government being aware that the unemployment expansion during the pandemic created “unprecedented criminal activity.
In addition to the fines, BofA now also faces consent orders from the OCC and CFPB. The agencies are also directing the bank to overhaul its policies and address shortcomings. Regulators have directed Bank of America to establish a remediation plan to harmed consumers.
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